INBOUND CALL CENTER

INVERCALL Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

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OUTBOUND CALL CENTER

Outbound call centers mainly comprise of agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.

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WEBCHAT & EMAIL

WEB chat services provide instant customer service to online customers looking for a faster answer. But subscribing to a web help service and placing a web chat icon on your site is just part of web support service. You need someone to handle the web chat requests and INVERCALL offers a managed web chat solution geared with conversions in mind.

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DEDICATED AGENT OUTSOURCING

We Hire, Train and retain expert Agents for your business.

At Invercall we understand you have many choices when it comes to outsourcing. Invercall delivers value and real cost savings under the most experienced and seasoned team of managers in the Nearshore industry. Our bi-lingual, expert trained and highly motivated customer interaction employees make separate call centers for Spanish speaking customers unnecessary and, at the same time, are closely attuned to the American culture. Many of our agents have lived in the United States previously

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LITIGATION INTAKE

End-to-End Solutions

Our staff is well experienced with a following expertise:

1. INTAKES FOR Immigration attorneys
2. Intakes for mass torts
3. Intakes for pharmaceutical and devices litigation  
4. Personal injury, medical malpractice
5. Quimical contamination
6. Maritime

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MORE SERVICES

Customizable Intakes, English/Spanish Support, Appointment Scheduling, Call Recordings, Virtual Receptionists, Web-Form Lead Response, Outbound Call Services, Call Transferring, Message Taking, Customizable Reports, 24/7/365 Web Service, SMS, Customer support, Telemarketing

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