Daniel Fernandez is an Operations Director with over 14 years of experience in the call center industry, has a diverse background across various Lines of Business (LOBs), including tech support, sales, collections, customer service, and fraud prevention. Since 2019, he has embarked on a new journey focusing on leads generation and the mass torts industry, where he brings valuable knowledge to his team.
Daniel is responsible for overseeing overseas call center operations. His leadership ensures the company moves in the right direction, aligning with the company/ client goals and objectives.His commitment to excellence and dedication to continuous improvement propel the company forward in the competitive call center landscape.