DEDICATED AGENT OUTSOURCING
We Hire, Train and retain expert Agents for your business
Why Invercall Is Your Right Partner
A preferred nearshore supplier of bi-lingual customer interaction and technology services that delivers cost savings while providing high value customer experiences.
At Invercall we understand you have many choices when it comes to outsourcing. Invercall delivers value and real cost savings under the most experienced and seasoned team of managers in the Nearshore industry. Our bi-lingual, expert trained and highly motivated customer interaction employees make separate call centers for Spanish speaking customers unnecessary and, at the same time, are closely attuned to the American culture. Many of our agents have lived in the United States previously.
Our sophisticated technology center provides transformational ability to re engineer outsourced business in partnership with you and has the capacity to grow with you as your business grows. Invercall was founded in 2006 and gives you operational and technologic reliability in a stable and cost competitive environment with low attrition.
Business Process Consulting
An outstanding talent pool combined with our state of the art fully redundant technology, help us deliver high precision transitioning and unsurpassed quality of services.
Invercall will assist you with business re-engineering and business process streamlining, information technology and project management. Our consulting team is also ready to assist you in establishing your near-shore center if you decide to run your own operations.
Invercall team leaders have managed large scale projects for Fortune 500 companies and will provide support in deploying technology, adapting it to the local environment, or simply designing your in-country voice and data networks.
Our technical expertise in intelligent call routing (Cisco ICM, Genesys, Five9) and global and wide area networks is available to work with your IT organization in the planning and deployment of your near-shore IT infrastructure.